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Shipping &

Returns

Delivery Policy

DELIVERY INFORMATION FROM Unorthodoxx

Delivery charges vary based on the size and availability of orders.

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UK STANDARD DELIVERY

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Our aim is to dispatch all UK mainland orders between 1-3 working days (Mon-Fri, not inc. Bank Holidays) from your order confirmation unless stated differently within the product description. 

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Orders placed on a Saturday, Sunday, Bank Holiday or after 3pm will not be dispatched until the next available working day (Monday-Friday).

 

If an item should go out of stock we will endeavour to inform you on the day of your order or by the next working day. 

 

DELIVERY PRICES

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All quoted delivery prices are for most UK Mainland addresses*. The below addresses will incur additional charges and may also experience delivery delays:

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  • Northern Ireland (BT)

  • Isle of Wight (PO30-37)

  • Isle of Man (IM)

  • Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW)

  • The Outer Hebrides and the Shetland Isles (HS, ZE)

  • Channel Islands (JE, GY)

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INTERNATIONAL STANDARD DELIVERY

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Tracked usually 5-7 days

 

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Please note that some countries may charge import tax or duties on parcels arriving into their respective customs department. We are not liable for these charges nor are we able to assist with what these charges may be as each country sets their own rules and rates.

 

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MISSED DELIVERY

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If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

 

TERMS

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We will only deliver goods to the address provided on your order. If another delivery address is provided after an order is received, we will make further checks to verify this address and once verified we will dispatch your order accordingly. An extra delivery charge may be required if our quoted delivery postcode areas are breached. We will contact you to discuss in more detail if this is the case.

​​RETURN & EXCHANGE POLICY​
Returns Policy

We understand that from time to time that you will want to return an item for any reason. Check out our policy and see if you're eligible to return your item:

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  • Customer is liable to pay for the return postage (tracked delivery always advised)

  • Items are eligible for returns with 14 days of receiving your order (14 days for a refund)

  • Item must be sent back with a returns form (please contact us for this and also return address)including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request.

  • Item must be unworn, unused & unwashed (no distinct odours, blemishes, signs of wear etc.)

  • Items covered in animal/human hair will not be accepted

  • If you've asked for an item which is more expensive than your return, we will contact you upon receiving the return to process the additional payment

  • All items are thoroughly inspected before any action is taken

  • Returns can take up to 10 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet

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If your order is returned back to us because delivery has been refused or you have supplied an incorrect shipping address the item(s) will be refunded minus the original delivery charge.

 

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in. 

If we your return breaches our terms you will also be liable for the cost of delivery to return the item back to you.

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